Sample Letters


Sample Letters » Customer Relations And Service » Complaint Resolution

Letter for Complaint Received, Need Additional Information


This letter asks for additional information before a complaint can be processed. Explain the procedure, thank the customer for his patience and tell him when he can expect resolution.


1234, Main Street
Boston, MA 02123

03/16/05

<Recipient Address Goes Here>

Hello.

This letter is to inform you that we have received your <inquiry/complaint> concerning <nature of complaint>. Before we can resolve this matter we need <what is needed>.

As soon as we receive this information, we will investigate the matter and respond to you no later than <time frame>.
<Contingency actions.>

Thank you for your cooperation and patience while we resolve this matter.

Regards,

Jim Karter


encl: <List of enclosed items goes here>



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