Sample Letters

Sample Letters » Complaints And Praise » Product Complaints

Letter for Product Does Not Work Complaint

This letter complains to a company that a purchased product does not perform as advertised.

1234, Main Street
Boston, MA 02123


<Recipient Address Goes Here>


<time you purchased the product> I purchased <product purchased> from your company. Since that time I have found that it <description>.


What I need from <company name> is a suggestion about what to do next, whether that means refunding my money, sending me a replacement, or referring me to another supplier. I look forward to hearing from you promptly. Thank you for your time.


Jim Karter

encl: <List of enclosed items goes here>

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