This letter complains to an online service that you can never get a customer service representative on the phone.
1234, Main Street
Boston, MA 02123
01 April, 2005
<Recipient Address Goes Here>
I became a customer of <company name> <time you became a customer>, and have had no problems with your <Internet/online> service. However, I recently realized that whenever I have had problems with the service in the past, I have <never/rarely> been able to speak to a customer service or technical support person at <company name> because they are always busy.
I'm thrilled that <company name> is growing so fast, but don't you think you should be adding customer service and tech support staff to handle the additional customers? I would like to speak with someone to discuss how this problem may be handled and to find out how I can get the help I need when I need it. Please contact me at your earliest convenience. Thank you.
encl: <List of enclosed items goes here>