Sample Letters


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Letter for Complaint Online Service Is Too Expensive


This letter complains to an online service that their prices are too high or their pricing structure is archaic.


1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a customer>, and have had no problems with your <Internet/online> service. However, I have been taking a look at my bill recently, and <company name>'s service seems to be much more expensive than the competition. I would like to know why this is the case.

Most online services charge <typical fee>. My fees for using <company name>, however, have been reaching <fee you've been paying> per month, which seems excessive.

I would like some explanation of your pricing structure and why you feel you need to <online company action>. Please contact me and provide me with that information. I would like to remain a customer of <company name>, but I need information to make the proper decision.

Thank you for your time.

Regards,

Jim Karter


encl: <List of enclosed items goes here>



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