This letter praises the work of the cabin steward on a recent cruise you took, usually the person most responsible for the comfort of the individual guests.
1234, Main Street
Boston, MA 02123
01 April, 2005
<Recipient Address Goes Here>
<time you took cruise> <travelers> took <kind of cruise>. On that cruise, <name> was simply wonderful, and made <me/us> feel pampered and completely taken care of.
<I/We> thought it was completely appropriate to contact <company name> and let you know what an incredible job <name> is doing. Employees like <him/her> are a credit to your company.
encl: <List of enclosed items goes here>