Thank customer for the order, reiterate the terms of the agreement which you accept and then note the exceptions or changes. Explain reasons and/or consequences for exceptions or changes.
1234, Main Street
Boston, MA 02123
08 April, 2005
<Recipient Address Goes Here>
Thank you for <nature of business>. Our understanding is as follows:
- <terms of agreement>
However, we would like to <make exceptions>:
- <terms of disagreement>
We feel it necessary to make these changes <reasons for making changes>. Please let us know as soon as possible whether these changes are acceptable to you. We look forward to doing business with you.
encl: <List of enclosed items goes here>