Sample Letters

Sample Letters » Sales Administration » Order Taking And Shipping

Letter for Received Order Back Order

Thank customer for order, apologize for delay and give estimated time of fulfillment.

1234, Main Street
Boston, MA 02123

08 April, 2005

<Recipient Address Goes Here>


Thank you for your recent order <reference to order> of <items ordered>. Unfortunately the <merchandise/items/products> you ordered <are/is> not available at this time. We currently have <them/it> back ordered and expect to have <them/it> available by <date>.

We apologize for any inconvenience we may have caused and will notify you as soon as we can fill your order. <Optional description of what can be shipped now.> Thank you for your patience.


Jim Karter

encl: <List of enclosed items goes here>

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